1. Therapy Sessions
 

1.1 Booking and Payment

• Full payment is required at the time of booking.

• Payment confirms your commitment to the selected date and time.
   

1.2 Cancellations and Rescheduling

• You may cancel or reschedule a session with no penalty if at least 12 hours’ notice is provided before the scheduled appointment time.

• If cancelled in this window, you are eligible to reschedule the session within seven (7) calendar days of the original appointment.

• Only one rescheduling is permitted per booking. No additional fee is required.
   

1.3 Missed Sessions and Late Cancellations

• Cancellations made within 12 hours of the scheduled session or failure to attend are considered final.

• No refunds or rescheduling options will be provided in such cases.

• Exceptions will not be made for personal emergencies, technical issues, forgetfulness, or dissatisfaction after the session.
   

1.4 Refunds

• Refunds are granted only if the session is cancelled with no intent to reschedule and the 12-hour notice period is met.

• Refund requests outside this policy will not be considered.

• Refunds, if applicable, will be processed within 7–10 business days via Razorpay or the original payment method, at the discretion of alvirabagwan.com.
   

2. Digital Products
 

2.1 Final Sale

• All digital product purchases are non-refundable and non-exchangeable.

• This includes all downloadable workbooks, templates, journals, and printable materials.
   

2.2 Terms of Use

• Purchased content is for personal use only and may not be redistributed or resold.

• The no-refund policy is displayed clearly at checkout and within product FAQs.
   

2.3 Refund Method

• Refunds (where applicable) will be processed within 7–10 business days via Razorpay or the original payment method.

• The method and timing of the refund will be determined by alvirabagwan.com based on operational feasibility.